Everything you need
to know

Yes — cancel anytime, no questions asked. Log into your dashboard and select "Cancel subscription." You'll retain access to your current delivery, and no future charges will be made after your final shipped order.

There is no minimum commitment and no notice period. If you cancel before your next order processes, you won't be charged. If your next order has already entered fulfillment (within 24–48 hours of the scheduled ship date), that order will ship but won't be followed by any further deliveries.

If you're unsatisfied with a delivered product, see our Product Guarantee below. Refunds for subscription orders are evaluated individually — reach out at support@vytalus.com and we'll make it right.

You choose your cadence at checkout: every 4, 6, or 8 weeks. Your subscription renews on that schedule automatically — your product ships and you're billed at your subscription price (not the one-time rate). You can change cadence at any time from your dashboard.

You're charged at the moment each order ships — not at the start of a billing cycle. If you choose 6-week cadence, you'll be billed every 6 weeks when your order actually leaves our warehouse, not on the calendar date.

Your first order is at the subscription price — the discount applies immediately. The subscription price is what you see on the product page under "Subscribe & Save."

Go to your dashboard, find the relevant subscription, and select "Change cadence." You can switch between 4, 6, and 8 weeks. The change takes effect for your next scheduled order — your current delivery is unaffected.

Yes. From your dashboard, select "Pause subscription" on the product you want to pause. While paused, you won't receive deliveries or be charged. Resume at any time — your cadence resets from the date you resume.

Yes — you can skip individual orders. In your dashboard, find the upcoming order and click "Skip this delivery." Your subscription stays active, cadence continues after the skipped order, and you won't be charged for the skipped shipment.

Yes. Cancel your current subscription and place a new subscription order for the product you'd like instead. Your cadence and discount level carry over. If you need help making the switch, contact us at support@vytalus.com and we'll handle it for you.

Yes — updates to shipping address and payment method are available from your dashboard before your next order ships. If your order has already entered fulfillment and you need an urgent address change, contact support@vytalus.com immediately and we'll do our best to intercept it.

Every product is covered by our 30-day satisfaction guarantee. If you try a product and it doesn't work for you — for any reason — contact us within 30 days of delivery and we'll issue a full refund. No hoops, no "store credit only." We want you to feel confident trying something new.

Email support@vytalus.com with a photo and your order number. We'll send a replacement at no charge and expedite the delivery. You won't be charged for the damaged or incorrect item.

It applies to both. One-time purchases and subscription deliveries are both covered by the same 30-day satisfaction guarantee.

Email support@vytalus.com with your order number and a brief description of the issue. Our team responds within 1 business day. Refunds are processed within 5–7 business days after approval.